Cancellation Policy

Booking & Payment Policy To ensure a smooth and professional experience for all clients, please review our booking and payment terms: Deposit Requirement: A non-refundable deposit is required to secure all appointments. Your booking is confirmed only once the deposit has been received. Reschedules: Appointment changes must be made at least 24 hours in advance. Cancellations: Cancellations require 48 hours' notice. Late cancellations or no-shows will result in loss of the deposit. Package Terms: For package treatments, any refund requested before completion will be calculated based on the full single-session rate for each session already taken, deducted from the remaining balance. Payments: Payments are accepted via cash or bank transfer only. No refunds are provided once a treatment has been carried out. Thank you for your understanding. These terms help us maintain a fair, professional, and seamless experience for all clients.